What if I'm not at home to accept my order?
UPS and U.S. Postal Service delivery drivers do not require a signature at the time of delivery and may leave the package at your destination if they deem the area safe. It is up to the discretion of the driver to determine if a signature is required at the time of delivery.
Can I ship to a military APO/FPO address?
Yes. We send orders designated for military use to P.O. boxes via United States Postal Service. Please note that for military location delivery, in addition to regular delivery time, you will have to wait for the military to forward the package to you.
When indicating your military shipping address, please enter the following information:
Do you ship to international addresses?
We do ship orders to international addresses, including to APO/FPO addresses. Customs of some countries may put an unexpected delay on the delivery of your order that we will have no control over; please allow extra time for your package to pass through Customs. Certain countries do not allow shipments of this type of product to be imported. Those countries names may not show up on our order form. At this time, Australia, Germany and Italy do not allow us to ship our products; the orders could be confiscated by Customs and no refund will be allowed.
At Lazarus Labs we have no way of knowing what is legal in each country. Often, even some products that are safe, and accepted in the USA, and even a child can buy, are not allowed in some countries (like Advil or One-a-Day Vitamins). If you order products from us that are not accepted by Customs in your country and Customs either seizes the products or destroys them, or returns the products to us destroyed, the loss is the customers and not Lazarus Labs. If Customs telephones you and tells you that you have an order, you may decide to tell them it is not your order rather than accept the product and the problems that may go with acceptance. There is no refund for seized or refused orders.
Returns from Customs: If the product is undamaged, we can re-ship to you again, if you pay the re-shipping cost. However, if the product is damaged or opened we cannot reship, and it is a loss.